You can return or exchange items that are unworn and unwashed with original product tags attached within 30 days from the date your order was delivered.* For socks and undies, packaging must be unopened.

Final Sale items cannot be returned or exchanged. Final Sale items include: gift cards, insoles, and items tagged final sale on our website and in allibirds retail stores. Other exclusions may apply.

Return Shipping: Customers are responsible for return shipping charges. Paid shipping fees will not be refunded. Refunds will only be applied to the original form of payment. Returns/exchanges can only be done in the country of purchase. Please note, if you purchased allibirds items at another retailer, you’ll need to return the purchase to that retailer.

*Our Right to Reject Your Purchase/Return, or Cancel An Order: The sale of products and fulfillment of orders at allibirds’ stores or through our e-commerce site is contingent upon product availability and discretion in managing inventory. allibirds explicitly reserves the right (in its sole discretion) to limit, decline, or reject any sales, returns, and orders for any reason, without being liable for any damages or costs, except for repaying any amount received from the customer in relation to such sale or order.